Terms

Prices

Prices on this site and on the phone are starting prices. The locksmith confirms the price on site, before any work starts, and nothing is done until you agree it. The price you agree is the price you pay: there are no hidden fees and nothing is added afterwards.

Call-out, nights and weekends

There is no call-out fee. If we can't open your door or fix your lock, you pay nothing (no fix, no fee). Prices are the same at night, at weekends and on bank holidays.

How we work

We always try non-destructive entry first. If a lock has to be drilled or replaced, you are told the price before it is done. Every locksmith we send is insured.

Right of access

We only open doors for people who live at or are responsible for the property. The locksmith may ask for ID or a document showing the address once the door is open.

Payment

Payment is due when the work is done, by card or bank transfer. You receive an invoice.

Guarantee and complaints

Our work, and the locks we fit, are guaranteed for 12 months. If something we fitted or repaired is not right, call us and we'll come back to put it right. If you are unhappy with anything, call us first; we'll try to sort it out the same day.

Your rights

Your statutory rights as a consumer are not affected. If you ask us to start work straight away, you agree that the 14-day cancellation period does not apply to the work already done.